A man named Ferruccio Lamborghini made a company that makes fancy cars. Someone asked him if his company sends a car fixer to fix broken cars anywhere in the world, even on planes. He said yes, but they don't send the car fixer on a plane. They send them with parts by airplane on the same day and say sorry for the problem. The man also said it doesn't cost any money for the person who owns the broken car. Read from source...
- The title is misleading and sensationalized, as it implies that Lamborghini has an airborne mechanic service for breakdowns, which is not what the founder said. He only mentioned sending a mechanic with parts by air on the same day, but not necessarily on site.
- The author does not provide any context or background information about Lamborghini's customer service policy, and why it might be important for a luxury car brand to offer such a service.
- The author also does not question the validity or source of the video clip, which could have been edited or taken out of context to create a dramatic effect.
- The author seems to have a bias towards praising Lamborghini's customer service, and uses phrases like "emphasizing the importance", "tender an apology", "follow that with a letter of apology" without providing any evidence or analysis of how these actions actually benefit the customers or improve their satisfaction.
- The author ends with a quote from Lamborghini that could be interpreted as dismissive or arrogant, depending on the reader's perspective. He says "No, it does not cost anything to the cust", which implies that he does not care about the financial burden of his customers, and that they should expect such a high level of service without any additional charges.
- The article is poorly written and has several grammatical errors, such as missing punctuation marks, inconsistent tense, and word choice errors. For example: "What Happened : In the video the Lamborghini founder was asked if it was true that the company would dispatch a mechanic on an airplane should a breakdown occur anywhere in the world." (colon should be replaced with a period or a semicolon), "Lamborghini clarified that it was not that an airplane would appear on the site of the breakdown but instead, the company dispatched a mechanic with parts by air on the same day. The mechanic would also tender an apology to the customer." (comma should be replaced with a period or a semicolon), "The company would also follow that with a letter of apology." ( Capitalize "the")
Neutral
Key points:
- Ferruccio Lamborghini, founder of the luxury car brand, emphasized the importance of customer service.
- He said that if a breakdown occurs anywhere in the world, the company would dispatch a mechanic with parts by air on the same day and apologize to the customer.
- He claimed that this service does not cost anything to the customer.